Privacy Policy

01Information We Collect

We collect only the information needed to verify eligibility, process wholesale research orders, and communicate with you.

Information You Provide

• Name, email address, phone number, and business, lab, or institution name
• Shipping and billing address and order details
• Payment information, which is processed by our payment provider and not stored on our servers
• Messages, questions, and account or wholesale inquiries you send us

Verification Information

• Date of birth, used to confirm you are 21 or older
• Your research use attestation and the date and time it was submitted

Information Collected Automatically

• IP address, browser type, device information, and pages visited
• Referring website and general location based on IP address

02How We Use Your Information

• Verify your age and research use eligibility before granting catalog access
• Process, fulfill, and ship orders and manage wholesale accounts
• Send order confirmations, shipping updates, Certificates of Analysis, and account notices
• Send catalog updates and promotional messages when you have opted in
• Respond to questions and provide customer support
• Detect fraud, prevent misuse, and enforce our Research Use Terms
• Comply with legal, tax, and regulatory obligations
• Improve our website, products, and services

03Age and Research Use Verification

All Prometheus Vitality products are sold strictly for in-vitro laboratory research and are not for human or veterinary use. Before accessing our catalog, every visitor must confirm they are 21 or older and that all purchases are for research purposes only.

We keep a record of each verification, including your date of birth, attestation, and submission time, so we can demonstrate compliance and enforce our terms. We may refuse, cancel, or report any order or account we reasonably believe involves non-research use.

04SMS Messaging and Compliance

Program Description

By opting in, you agree to receive text messages from Prometheus Vitality LLC about catalog updates, order and shipping notices, account alerts, and promotional offers.

Opt-In and Consent

You opt in by checking the SMS consent box on our website forms and submitting your phone number. Consent is optional and not a condition of purchase.

Carrier Information

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. networks such as AT&T, Verizon, and T-Mobile.

SMS Data Protection

Phone numbers and consent records collected through our SMS program are used only to deliver the messages you requested. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with the service providers that deliver our messages. See our Terms of Service for full program details.

05Information Sharing and Disclosure

We do not sell your personal information. We share it only as described below.

Service Providers

With vendors who help us operate, such as payment processors, shipping carriers, website and CRM hosting, and email and SMS delivery. They may use your information only to perform services for us.

Legal Compliance

When required by law, subpoena, or government request, or when needed to protect our rights, prevent fraud, or investigate misuse of our products.

Business Transfers

If Prometheus Vitality LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction and will remain protected under this policy.

06Data Retention

We keep personal information for as long as your account is active or as needed to fulfill orders, meet legal and tax requirements, resolve disputes, and maintain verification records. When information is no longer needed, we delete or anonymize it.

07Data Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections (SSL), to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

08Cookies and Tracking Technologies

We use cookies and similar technologies to keep the site working, remember your verification status, understand how visitors use our pages, and measure marketing performance. You can block or delete cookies in your browser settings, though some features may not work properly without them.

09Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and record-keeping requirements
• Opt out of marketing emails using the unsubscribe link, and out of texts by replying STOP

To make a request, contact us using the details below. We will respond within the time required by applicable law.

10Age Restriction

Our website and products are intended only for individuals 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn that we have, we will delete it and close any related account.

11Third-Party Links

Our website may link to third-party sites, such as independent testing labs. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

12Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date. Continued use of our website after an update means you accept the revised policy.

13Contact Us

Questions about this policy or your information? Reach us here.